Publications

Blair has authored many highly acclaimed market studies for a variety of market research firms, including The Yankee Group, IDC, In-Stat, and others, as well as for COMMfusion LLC and UCStrategies.com. Multi-client or syndicated research studies include:

  • UCStrategies Unified Communications Reseller Study, March 2013
  • Unified Communications & Collaboration Market, 2011-2016, July 2012, published by COMMfusion LLC
  • Unified Communications Market, 2007-2012, June 2008, published by COMMfusion LLC
  • Unified Communications End User Productivity Study, May 2008, prepared and published by COMMfusion LLC/UCStrategies.com
  • Worldwide Unified Messaging Applications For Enterprise 2006-2010 Forecast and 2005 Vendor Shares: The Road to Unified Communications, July 2006, published by IDC
  • Enterprise Unified Messaging 2005-2010, October 2006
  • Voice/Data Recording: Markets, Products and Suppliers, May 2004, published by COMMfusion LLC in conjunction with Tern Systems
  • Unified Messaging Usurps Traditional Voice Messaging Market, August 2004, published by In-Stat/MDR.
  • Convergence Technology Resellers Expectations and Vendor Relationships, October 2000, prepared and published by The IN-Fusion Group, a consortium of independent analysts.

Multi-client industry market studies researched and written by Blair and published by The PELORUS Group include:

  • Unified Communications for the Service Provider Market, March 2001
  • Carrier Class Contact Center Applications, September 2000
  • Unified Messaging CPE: Moving to Unified Communications, March 2000
  • CTI: The Path to Mixed Media, October 1999
  • Unified and Integrated Messaging, August 1998
  • The Future Of Computer Telephony Integration, September 1997
  • The Future of Call Center Software: Business Opportunities And Market Strategies To 2001, August 1996

 

Blair has also authored several white papers for a variety of companies in the unified communications, contact center, unified messaging, and VoIP markets, which include descriptions of market trends, technology insights, and specific product descriptions.

Recent white papers include:

  • UC End User Productivity: How End Users are Finding Value from Unified Communications; Genesys Labs, May 2008
  • Zeacom Communication Center = a Unique Unified Communications Solution for SMB’s, Zeacom, March 2008
  • Faster IS Better: Speed to Response, Resolutions, and Results, Nortel, January 2008
  • Productivity Success Factors, Avaya, December 2007
  • Real-Time Response Drives First Time Resolution, Nortel, June 2007

Articles

Blair writes regularly for the websites UCStrategies.com and nojitter.com. In addition, recent published articles include:

  • What UC is and Isn’t, SearchUnifiedCommunications.com
  • The State of the Unified Communications Market, TMC
  • Will 2007 Be the Year of Unified Communications? Business Communication Review
  • What is Unified Communications and Why Should You Care, Business Communication Review